Refund policy

🔄 Returns & Refunds Policy

General Policy

Due to the nature of bulk vintage auctions, all sales are final.
We do not accept returns or provide refunds once a lot has been purchased.

Each lot is:

  • Graded by our team,

  • Described transparently in its listing,

  • Sold as-is, with no guarantees beyond the information provided.

Exceptions

Refunds or partial credits may only be considered if:

  • The lot delivered is substantially different from the description (e.g., wrong lot sent), or

  • The shipment arrives severely damaged due to carrier mishandling.

In such cases, please contact us at hello@auctyo.com within 3 business days of delivery, including:

  • Order number / Lot number,

  • Photos of the packaging and items,

  • A brief description of the issue.

We will investigate and work with you on a resolution.

No Returns for:

  • Buyer’s cool off period due to B2B nature,

  • Discrepancies within the expected grading range (e.g., Grade B lots containing items with visible wear),

  • Delays caused by carriers or customs,

Shipping Responsibility for Returns (if approved)

If a return is exceptionally approved, the buyer is responsible for return shipping costs, unless otherwise agreed in writing.

Contact

If you believe your case qualifies for review, email us at hello@auctyo.com with full details.